EzFolderPinHow can we help?
Start with the answers below. EzFolderPin keeps your data local, so most issues can be resolved from the app’s settings or macOS System Settings.
Common questions
How do I pin a folder?
Open EzFolderPin Settings, use Add Folder at the bottom of the sidebar, and choose a folder in the macOS picker. EzFolderPin receives read-only access to that folder.
Why is a folder icon missing from the menu bar?
Confirm that the folder is visible in its EzFolderPin settings. If macOS has hidden menu bar items because space is limited, close a few status items or use EzFolderPin’s single combined icon mode.
Why does my global shortcut not work?
Open Keyboard settings and record another shortcut. EzFolderPin shows a registration error when another app or macOS already owns the same key combination.
How do I restore a purchase?
Open Purchase & Trial and choose Restore Purchases. EzFolderPin asks Apple to refresh verified StoreKit transactions; you do not need an EzFolderPin account. The lifetime unlock supports Apple Family Sharing.
What happens after the seven-day trial?
Folder browsing, file actions, shortcuts, and paid customization pause. Your pinned folders and preferences remain saved, and lifetime unlock or purchase restoration stays available. The trial never renews, is limited to one per Apple Account, and does not restart after reinstalling.
How do I remove EzFolderPin’s folder access?
Select a folder in Settings and choose Remove Folder. EzFolderPin deletes its saved security-scoped bookmark for that folder.